I have been a salon customer for several year and I have always been extremely impressed with their skills, experience and above all, their great customer service. Even the sales professionals have always been helpful and pleasant. Exceptional service and excellent staff!
I am a makeup and skincare connoisseur and have been to dozens and dozens of Ultas and this one is by far the rudest one I have been to. I have been to this location several times, and only the first time I went were they nice. I just finished a visit there today and the shelves were almost completely empty in the Ulta brand section and very sparse in other Prestige cosmetic areas and they had nothing new from a brand that I knew just came out with a few new things and wanted to try. I also brought with me a coupon for a free Ulta eye primer for being a platinum Rewards member because I could not get the code to work online. I prefer shopping online because you get better deals and you don't have to deal with customer service, but like I said this time I brought my code in since it wasn't working online last week. When I got to the checkout, she wouldn't give me the free gift because apparently it expired yesterday. Seeing as how I already tried to get this during the date it was good for, I think I should have gotten something out of the deal. When I mentioned I was a little disappointed about her decision she said she couldn't give it to me anyway because they were out of stock. I asked if there was anything else they could do for me because in some Ulta stores they make up for it by giving you something else to keep customers happy, even if it's just a free sample of something behind the counter. But she said they don't have any free samples right now. That's funny since they leave the cupboards open behind the counter and I could see the boxes of samples. They are usually very tight with their samples at this store. Thank goodness I'm actually moving next week and don't have to deal with this location anymore. They act as if they're better than anyone who walks in their store. Shop online if you need anything from Ulta.
They were very politeful and very helpful. And if they had a product that was on sale they told you about it. I would advise anyone to go there
Love ULTA! So much variety! From high end to drug store brand in every category - makeup, skin care, hair care, nails, perfume, all thing beauty!
I have worked for ulta for almost NINE years! I do it because I love people! And makeup of course!
If you did get that bad experience I hope you will allow us to try again! Because some employees like myself REALLY do just want to help!
Ulta Beauty is a US Hair Care Studio based in Weatherford, Texas. Ulta Beauty is located at 225 Adams Dr Suite 215, Weatherford, TX 76086, USA.
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